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BROTHER - Brother International (Aust) Pty Ltd |
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CUSTOMER - The purchaser of a Brother product from an authorised Brother reseller. |
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AWC - Brother Authorised Warranty Centre. |
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PRODUCTS - Brother Brand machines. |
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BROTHER AUTHORISED RESELLER - A company authorised by Brother to sell Brother products to retail customers in Australia. |
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WARRANTY - Brother’s standard, Warranty Care Plus “Extended” and “On-Site Warranty” only apply to certain eligible products imported into Australia by Brother and, sold through Brother authorised resellers. Warranty details are as contained in this document. |
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BACK TO BASE - Requires the delivery and collection of product for repair to the nearest Brother Authorised Warranty Centre by the customer. |
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STANDARD WARRANTY - The Brother Limited Warranty Statement as detailed in this document. These repairs are back to base. |
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WARRANTY CARE Plus “EXTENDED WARRANTY” - This allows the customer to purchase a period of warranty in addition to the Brother standard warranty. These repairs are performed as back to base. |
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ON-SITE - This allows for on-site response to product failures as an add-on to the Brother Standard Warranty. |
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WARRANTY CARE Plus “ON-SITE WARRANTY” - This allows the customer to purchase a period of on-site warranty in addition to the Brother standard warranty. This provides best effort next day response once a call has been logged with Brother’s Product Support Centre. This service is available within 50km of the GPO in Melbourne, Sydney, Adelaide, Perth, Brisbane, Canberra; otherwise 30km within the radius of a Brother nominated Authorised On-Site Warranty Centre. It is the responsibility of the purchaser of a Brother Warranty Care Plus “On-Site Warranty” to ensure that a Brother Authorised On-Site Warranty Centre is available in their location prior to the Warranty Care Plus “On-Site Warranty” purchase. |
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PROOF OF PURCHASE - A sales invoice-indicating place of purchase, date of purchase, cost of product and description of product. |
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PURCHASE REQUIREMENTS - Warranty Care Plus is only available for purchase within 14 days of purchasing Brother product(s). Warranty Care Plus may only be purchased for products, and or models, nominated by Brother as being eligible. Customers applying for enhancement of Brother’s standard warranty must provide a copy of their proof of purchase on application. |
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BUSINESS COVERAGE HOURS - Warranty Care Plus service is only available Monday to Friday 8.30am to 5.00pm EST excluding public holidays (unless otherwise specified). |
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THIRD-PARTY COVER - Brother shall not recognise, make connection with or have responsibility for any other form of service-cover acquired or purchased by the customer from other companies or organisations. Warranty Care Plus is not an add-on to such third-party cover. |
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APPLICATION - By completing and submitting an application for Warranty Care Plus the customer agrees that Brother reserves the right to refuse application without providing the applicant cause or justification. |
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TERMINATION - By completing and submitting an application for Warranty Care Plus the customer agrees that Brother may at any time, at its sole discretion and, without providing cause or justification, terminate the Warranty Care Plus arrangements. The customer also agrees that Brother’s total liability in these cases shall be to refund the customer the “unused” portion of such warranty on a pro-rata remaining duration of time basis. |
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REQUEST FOR SERVICE - By completing and submitting an application for Warranty Care Plus the purchaser agrees that Brother shall only be responsible for resolving product failures where cause is the manufacturers defect in material or workmanship. Request for service outside of such cause shall be at the cost of the customer directly with the Brother authorised warranty centre. Product failure due to paper jams, damage resulting from the use of non genuine Brother consumables etc are not covered by Warranty Care Plus. Further information is supplied in the Brother Limited Warranty Statement contained in this document. |
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TRANSFER - Warranty Care plus “Extended Warranty” and Warranty Care Plus “On-Site Warranty” is not transferable. |
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CONSUMABLES - All consumable items, including but not limited to, print heads and drums, are not covered by Warranty Care Plus. |
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LIMITATIONS OF LIABILITY AND REMEDIES - Except to the extent that the following limitation of liability and remedies is prohibited or limited by local law, the following limitation of liability and remedies applies. For any material breach of this warranty by Brother, the customer’s remedy and Brother’s liability will be limited to a pro rata refund of price paid for this warranty for the products of issue. Brother will not be liable for performance delays or for non-performance due to causes beyond its reasonable control. In no event will Brother be liable for loss of data or for direct, special, incidental, consequential (including downtime costs or lost profit), or other damage whether based in contract, tort, or otherwise. |
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LIMITATIONS OF SERVICE - Customer is responsible for removing any products not eligible for support to allow Brother to perform support services. If support services are made more difficult because of such products Brother may charge the customer for extra work at Brother’s standard service rates. |
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REGISTRATION OF WARRANTY - In order to register a Warranty Care Plus Extended Warranty or Warranty Care Plus On-site Warranty the customer, after reading and agreeing to the terms and conditions detailed here must submit payment and proof of purchase to Brother as per address provided. Brother will issue and post a certificate to the customer’s specified address. The certificate and label have to be produced on request for a support service to commence. This label when received is to be attached to the nominated product. Brother is not obligated to provide support services if customer does not register the warranty as stated herein. |
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CUSTOMER’S RESPONSIBILITIES - In addition to the other terms and conditions of this warranty the customer will make all reasonable efforts to support and cooperate with Brother in resolving the problem remotely, for example, starting and executing self tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon Brother’s request. Customer is responsible for the security of all its proprietary and confidential information and for maintaining a procedure external to the hardware products for reconstruction of lost, or altered files, data, or programs. |
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MAXIMUM USE LIMITATIONS - Products operated in excess of their maximum usage rate or duty cycle as specified in the technical data sheet, operating manual, or service description, will not fall under this warranty, The purchase and installation of all Preventative Maintenance Kits deemed necessary as per manufacturer’s specification will not fall under this warranty. |
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